How to Navigate the App

The Smart WiFi app has 6 main sections: Home, My Network, Things, People, Places, and Settings. Let’s go through each one:

Home

This section helps you to navigate throughout the app. You can get to each area by either selecting the option on the home screen or in the navigation bar at the bottom of the screen.

My Network

In the My Network section, you can:

View IQ Fiber network connection, login information, and network status at a glance.
Complete a bandwidth test to see just how fast your speeds are!
View the Network Map to see which devices are connected to each piece of WiFi equipment in your home.
View data usage for each connected device in your home (even though we don’t limit your data usage, this is still good to know!)

Things

In the Things section, you can:

See which devices are connected to your network.
View detailed data usage for each connected device.
Disconnect or reconnect any device from your network at any time.

People

In the People section, you can:

Assign devices to different members of your household.
Disconnect or reconnect all devices associated to a single person at any time.
Limit internet use for any person to specific hours of the day.

Places

In the Places section, you can:

Assign devices to different locations/rooms around your home.
Disconnect or reconnect any device associated to a place.

Settings

In the Settings section, you can:

Create admin access for other members of your household.
Update the account name and/or SSID (WiFi) name.
Change your login email address and/or password. You can also create a passcode PIN in lieu of a password.
Reset your WiFi password.
Manage push notifications to your phone.

Frequently Asked Questions

The internet is the heartbeat of the modern home. We’ve come to rely on it for work, education, entertainment, and shopping. Fiber is the best solution to provide internet because it is:

FAST — 1000 mbps (1G) of speed with fiber internet is about 20 times faster than standard cable. Your time is valuable, so don’t waste it waiting for your internet to load!
RELIABLE — IQ Fiber provides dedicated bandwidth directly to your home, so your speeds don’t dip during peak traffic hours or as more neighbors join the Fiberhood.
SYMMETRICAL — Only fiber has symmetrical upload and download speeds so no matter what you’re doing, you can get it done quickly.
FUTURE-PROOF — Fiber cables are more lightweight, durable, and resilient than copper. Its bandwidth capacity far exceeds what any home requires, so we’ll grow with you as technology changes in the future.
SUSTAINABLE — Traditional cable uses about 12 times more energy than fiber. It generates less heat and is made from more sustainable materials.

Symmetrical speeds are when upload and download speeds are equal. Older mediums like cable and DSL are asymmetrical, meaning you aren’t able to upload data as quickly as you can download it. When your speeds are symmetrical it means video calls work better, video games play faster, and your photos upload in an instant.

Fiber-optic networks are built to transmit data through a thin fiber glass strand using pulses of light. Because each strand is dedicated to each home, there is no sharing of bandwidth between neighbors. In addition, fiber-optic networks need very little electrical power to operate. The data is transmitted at the same speed to the home as it is away from the home with very little lag. Fiber-optic networks are the fastest and most reliable home internet technology available today.

5G is a form of wireless broadband delivered using nearby cell towers while fiber-optic internet is connected directly to your home. FTTH (fiber to the home) connections provide dedicated bandwidth while a 5G shares bandwidth with your neighbors. Though 5G wireless is great for mobile devices when you aren’t home, fiber-optic is much faster and more reliable to use for the many connected devices within your home.

Yes. In most cases you will be able to keep your existing services. However, once you move to our services, you’ll have enough speed and bandwidth to manage all your services over the internet. It’s also easy to move to a voice-over-internet-protocol (VOIP) service like Google Voice or Vonage where you can keep your phone number. You always have the option to remove your home phone altogether in favor of using your cell exclusively instead. Most national security monitoring companies offer “cut the cable cord” services with faster response times than a landline can offer.

Home

My Network

Things

People

Places

Settings

Frequently Asked Questions

What’s so special about fiber-optic internet?

What is a symmetrical internet connection?

How does fiber-optic internet work?

How is fiber different from wireless 5G? Is it better?

Can I keep my existing TV, phone, and security services?