Current as of November 20, 2024

Privacy Policy – IQ Fiber

Welcome to https://www.iqfiber.com (the “Site”). We understand that privacy online is important to users of our Site, either when accessing our Site, conducting business through our Site, or entering into a customer agreement with us. This statement governs our policies (the “Privacy Policy”) with respect to our practices for collecting, using, maintaining, protecting, and disclosing the information we collect from those users of the Site (“Visitors”) who (i) visit without transacting business, and (ii) Visitors who register to transact business on the Site and make use of the various services offered by IQ Fiber (collectively, “Services”) or become customers of IQ Fiber by entering into customer agreements with the company whether through the Site or otherwise (collectively, “Customers”), including all past, existing, and future Visitors and Customers. This Privacy Policy identifies the information we collect, how we use and disclose that information, and what rights Visitors and Customers have in relation to it.

Scope of Privacy Policy

This policy applies to information we collect:

  • On this Site.
  • In email or any other electronic messages between you and this Site or you and the Company.
  • When subscribing to our service offerings provided that the agreement for such services explicitly references this policy.
  • Through mobile and desktop applications you download from this Site, such as IQ Fiber’s Smart Wi-Fi App, or elsewhere that provide dedicated, non-browser-based interaction between you and this Site or other IQ Fiber offerings.

When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy. Such information may include, but is not limited to, pageviews, device type, operating system, browser type, clicked promotions, and referrals.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company or any third-party (including our affiliates and subsidiaries) unless this policy is expressly incorporated by reference by us; or
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Site.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you may choose not to use our Site or to terminate any agreements that explicitly incorporate this Privacy Policy in accordance with the terms of the relevant agreement. By accessing or using this Site, or any services that incorporate this policy by reference, you agree to the terms and conditions of this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of this Site, or the Services that incorporate this Privacy Policy after the effective date of any changes is deemed to be acceptance of those changes, so please visit www.iqfiber.com/privacy-policy periodically for updates to review the current version of this Privacy Policy. We review this Privacy Policy annually and will update it as necessary to reflect changes in our practices or legal requirements.

Information We Collect About You and How We Collect It 

We automatically collect certain information from all of our Visitors and Customers when such parties navigate through the Site, including information like Visitors’ IP address, device type, browser type, operating system, language preferences, referring URLs, geographic location and other identifying technical information. We may also automatically collect information about your internet connection, the equipment you use to access the Site, and usage details. This information informs us on how to improve the quality and relevance of our Site to Visitors, as well as to maintain Site operability and online security.  

We collect the following Personally Identifiable Information provided voluntarily from our Customers, including from prospective Customers, including: the names, addresses, phone numbers, email addresses of Customers, and financial account information.  We collect this information when Visitors or Customers elect to supply such information when registering to use our Site, when seeking additional information from us, when purchasing goods or services through the Site, or when subscribing to our service offerings.  

We may also collect Personally Identifiable Information of third parties if such information is voluntarily provided by Visitors or Customers to us. In such cases, Visitors or Customers represent that they have obtained such third parties’ consent, or are otherwise legally authorized, to provide us with such information. Additionally, Visitors or Customers represent that for the third parties that they have provided such Personally Identifiable Information, they have informed such third parties of the disclosure to us and of the terms of this policy. 

How else is Personally Identifiable Information collected? 

IQ Fiber collects, and processes information provided directly by you when you install the IQ Fiber Smart WiFi App and register for an account to use the IQ Fiber Smart WiFi App. Through the IQ Fiber Smart WiFi App, we collect:  

  • Account information: name, email address, phone number 
  • Device information: IP address, device type, operating system 
  • Usage data: app features used, frequency of use 
  • Network data: connected devices, bandwidth usage 

Does IQ Fiber collect Personally Identifiable Information from minors? 

In compliance the Children’s Online Privacy Protection Act (COPPA), our services are not directed to children under 13. If we learn we have collected personal information from a child under 13 without parental consent, we will delete that information and take steps to ensure that the child’s parent or legal guardian is notified.”. If any Visitors or Customers become aware of any Personally Identifiable Information collected by IQ Fiber from any person under the age of 13, please contact us immediately at support@iqfiber.com. 

What organizations are collecting the information? 

In addition to our direct collection of information, we may share such information with our third-party service vendors (such as credit card companies, clearinghouses and banks). Our third-party service vendors may also collect this information from our Visitors and Customers as required to perform such services.  

We do not control how these third parties use such information. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (”NAI”) on the NAI’s website. Please visit the NAI’s website available here for more information as to how to opt-out. 

How does the IQ Fiber use Personally Identifiable Information? 

We use Personally Identifiable Information for purposes based on our legitimate commercial interests, including to communicate with Customers about the Site, products, services and for other marketing purposes, to customize the Site, to customize new and existing service offerings, to fulfill the purpose for which you provided it either on the Site or through certain customer agreements where this policy is explicitly referenced, to comply with our legal obligations, and to enforce our Acceptable Use Policy, Terms of Service, applicable customer agreements, and this policy. We may email Visitors and Customers about research or services related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Customers in response to specific inquiries, to enforce our terms, conditions and policies, or to provide requested information.  

In addition, IQ Fiber uses the information collected as described in this Privacy Policy, including Personally Identifiable Information, to: 

  • Provide you with the App as described in the Agreement; 
  • Implement, improve and/or enhance the App or to provide App features, including to make future releases available to you; 
  • Carry out IQ Fiber obligations as described or authorized in the Agreement and this Privacy Policy; 
  • Enforce IQ Fiber rights arising from the Agreement between you and IQ Fiber; and 
  • Fulfill any other purpose authorized by you and reasonably required for the Smart WiFi App. 

We may disclose aggregated information about our Visitors and Customers and information that does not identify any individual, without restriction. 

We may disclose Personally Identifiable Information that we collect or you provide as described in this Privacy Policy: 

  • To our subsidiaries and affiliates. 
  • To contractors, service providers, and other third parties we use to support our business.  
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale, or transfer of some or all of IQ Fiber’s assets, in which the Personally Identifiable Information held by IQ Fiber about our Visitors and Customers are among the assets transferred. 

Marketing information 

In some places on IQ Fiber’s website, you can fill out a form to search if your address is available for service. We will ask you for information necessary to provide you a serviceability status for the address you search. We also ask you for an email address and phone number if you want the IQ Fiber team to stay connected with updates on construction in your area and company news. (Msg & data rates apply). If you do not agree to receive ongoing marketing communications from IQ Fiber, you can always choose to opt out of further communications. To opt-out of marketing communications, click the ‘Unsubscribe’ link in any marketing email, reply ‘STOP’ to any text, or email support@iqfiber.com. To update your preferences, click the “manage subscription” link found at the bottom of any IQ Fiber email. Please note, customers who are opted out of marketing notifications will continue to receive account and service-related information.  

 With whom may the information be shared? 

We may share aggregated information about our Visitors, including the demographics of our Visitors and Customers, with our affiliated agencies and third-party vendors.  

We may share your personal information with the following categories of third parties: 

  • Service providers who assist in providing our services 
  • Service providers who process payments  
  • Analytics partners to help us improve our services 
  • Marketing partners for promotional purposes (with your consent) 
  • We require all third parties to respect the security of your personal data and to treat it in accordance with the law 

How is Personally Identifiable Information stored? 

While IQ Fiber takes its obligations to protect Personally Identifiable Information serious and we endeavor to securely stored such information, please be aware that no security measures are perfect or impenetrable. We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, this is for the duration of your account plus 7 years.  

What choices are available to Visitors regarding collection, use and distribution of the information? 

Visitors and Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at 904-289-1000. 

Are Cookies Used on the Site? 

A cookie is a string of information that a website stores on a Visitor’s computer, and that the Visitor’s browser provides to the website each time the Visitor returns. Cookies are used for a variety of reasons. We use Cookies to collect and store information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Customers. For example, if a Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Customer off. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using https://www.iqfiber.com, with the drawback that certain features of website may be affected without the aid of cookies. 

Cookies used by our service providers 

Some content or applications, including advertisements, on our Site are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. Our service providers may use cookies and those cookies may be stored on your computer when you visit our Site. The information they collect may be associated with your Personally Identifiable Information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.  

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. 

Does IQ Fiber use other tracking technologies? 

IQ Fiber does not use any other tracking technologies for the purposes of collecting Personally Identifiable Information. IQ Fiber may use web beacons to collect anonymized data for advertising purposes. 

How does IQ Fiber use login information? 

IQ Fiber uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user’s movement and use, and gather broad demographic information. 

What partners or service providers have access to Personally Identifiable Information from Visitors and/or Customers on the Site? 

IQ Fiber has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need-to-know basis for evaluating Customers for service eligibility. This Privacy Policy does not govern such third-party vendors’ collection or use of this information. 

Disclosure of Personally Identifiable Information to comply with the Law 

We will disclose Personally Identifiable Information in order to comply with applicable law, court order, subpoena or a request from a governmental or quasi-governmental agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Customers. 

How does the Site keep Personally Identifiable Information secure? 

We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and regular security assessments. All of our employees that have access to Personally Identifiable information are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Customers for any such occurrences. 

How can Visitors correct any inaccuracies in Personally Identifiable Information? 

Visitors and Customers may contact us to update their Personally Identifiable Information or to correct any inaccuracies. To contact us with respect to any concerns regarding your personal information, please email support@iqfiber.com. We will respond to your request within 30 days. 

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site? 

We provide Visitors and Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by emailing our Customer Support Team at support@iqfiber.com. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward. 

Rights of Users of This Site 

In certain instances, we may delete Personal Identifiable Information of certain users (i.e. information concerning a minor). You may contact us at support@iqfiber.com if you have any concerns regarding our data collection or disclosure practices. You also have the right to alert relevant regulatory authorities, but we would greatly appreciate the opportunity to first address any concerns. 

What happens if the Privacy Policy Changes? 

We will let our Customers know about changes to our Privacy Policy by posting such updated Privacy Policy on the Site. However, if we are changing our Privacy Policy in a manner that might cause disclosure of Personally Identifiable Information that a Customer has previously requested not be disclosed, we will contact such Customer to allow such Customer to prevent such disclosure. It is your responsibility to maintain and update your contact information so that we can contact you as necessary. 

Links: 

The Site (https://www.iqfiber.com) contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours. 

How to contact IQ Fiber about this Privacy Policy? 

Any questions or comments about this Privacy Policy may be directed to our Customer Support Team at support@iqfiber.com.